Both are under Your data on the Security page.
Exporting
Download my data produces a file in JSON format containing what phas holds about you: your profile, billing details, plans, domains, DNS zones, tickets and the security log. Secrets such as passwords and API tokens are not included. The export is generated on the spot and is yours to keep.
This is the reasonable-access right under Australian privacy law, made self-serve.
Deleting the account
Delete my account erases the account and its personal data. It is blocked while live services exist, because deleting an account that still hosts a website or holds a domain would take those down without warning. The page tells you what is still active.
To delete:
- Cancel any hosting plans. See Cancel a plan. An ended plan is kept for at least 30 days in case you change your mind, and deleting your account stays unavailable until we've deleted the plan. To have it deleted sooner, open a ticket and ask us to erase your data.
- Transfer domains away or let them expire. See Transfer a domain away.
- Return to the page, retype your account email to confirm, and delete.
Erasure is permanent. It also deletes every backup we hold of your hosting, including any final backup. Invoices are kept as tax law requires, with the personal details removed from everything else.