Plans and domains moved to phas from a previous provider arrive without a payment method. They keep running as they are, paid until the date shown on the plan's page. Add a card before that date so nothing pauses.
First time signing in? Use the link in your welcome email, or Forgot password? on the sign-in page with the email address we have for you.
Adding a card to a hosting plan
- Open the plan under Hosting. Its page shows the paid-until date and an Add a card button (Set up payment if the date has passed).
- Click it. A checkout opens for the plan you already have, at the current price for its size, on the same monthly or yearly cycle.
- Enter your card. If the plan is paid ahead, nothing is charged until the paid-until date. If that date has passed, the renewal is charged now.
The subscription attaches to the existing plan and nothing is reprovisioned. Your site is untouched throughout. A card saved only under Billing doesn't set up a hosting plan, so use the plan's own page.
Any add-ons already running on the plan are billed with it from the same date. New add-ons and a bigger plan are available from the paid-until date. If you need one sooner, contact us.
Domains
Migrated domains renew from the same card once it is saved. We email you as a renewal approaches if no card is on file, with more urgency the closer it gets. Saving a card anywhere in your account, including on a hosting plan's page, attaches every waiting domain to it. See How domain renewals and billing work.
After the paid-until date
A plan still without a card a week after its paid-until date is suspended: the site goes offline, and its files, databases and backups are kept for at least 30 days. Choose Pay and restore on the plan's page and it comes back within minutes.
If you'd rather not keep the plan, cancel it from its page before the paid-until date and it ends on that date. See Cancel a plan. Already suspended? Open a ticket and we close it cleanly.